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Documentation Index

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HTTP status402 Payment Required
Codebilling_required
Retry?After resolving billing in the dashboard.

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When this happens

The tenant’s subscription is in a state that blocks production API access:
  • Past due — Stripe could not charge the payment method on file.
  • Canceled — the subscription has been canceled.
  • No active subscription — the trial expired and no plan was selected.
The API surfaces subscription health in the X-Subscription-Status and X-Billing-Status response headers on every response, so you can detect the impending block before the 402 fires.

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Example response

{
  "detail": "Subscription is past due. Update the payment method to restore API access.",
  "code": "billing_required",
  "request_id": "5b3f6c7e-7d24-4d40-9b12-3a59c01c6e91",
  "doc_url": "https://docs.lasscyber.com/errors/billing_required"
}

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How to fix

  1. Sign in at agnes.lasscyber.com/agnes-info/billing.
  2. Click Manage billing to open the Stripe Customer Portal.
  3. Update the payment method or pay the outstanding invoice.
  4. Once Stripe marks the subscription active, API access resumes automatically (the next request after the webhook is processed).
If you intended to remain on a paid tier, contact sales@lasscyber.com for help with purchase orders or non-card billing.

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Sandbox keys are unaffected

ak_test_* keys never trigger this error — sandbox traffic bypasses billing entirely. See Sandbox mode.

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SDK behaviour

SDKException
Pythonagnes.BillingError
TypeScriptBillingError
SDKs do not retry 402s — billing must be resolved before traffic flows.